Timing a step
Each step has its own timing, set relative to the step before it:Delay
Choose how long to wait after the previous step, counted in business days (skipping
weekends) or any days.
The “message after connection accepted” step is the exception. It sends when the candidate
accepts your request rather than after a fixed delay. See Sequence steps.
Schedule tab: what’s coming up
The Schedule tab shows the upcoming steps queued to send, and when. It’s the easy way to see what each contact will receive next. A project-wide schedule view also rolls up the upcoming steps across all of your sequences.History tab: what’s already gone out
The History tab is the record of every step that’s been processed, each with a status:| Status | Meaning |
|---|---|
| Scheduled | Queued to send. |
| Sent | Delivered to the candidate. |
| Failed | Couldn’t be sent. |
| Bounced | An email bounced back (invalid or rejected address). |
| Cancelled | Won’t send: for example, the candidate replied, so the rest of their steps were cancelled. |